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Frequently Asked Questions
Concierge medicine is a personalized healthcare model that allows for a more direct and enhanced relationship between you and your physician. It’s characterized by smaller patient panels, longer appointment times, and more comprehensive care. At our practice, we focus on providing proactive, holistic healthcare that blends both Eastern and Western medical philosophies.
Members of our practice enjoy several key benefits:
– Longer, unhurried appointments
– Same-day or next-day appointments
– Direct communication with Dr. Lee, including after-hours access
– Comprehensive, personalized care plans
– A holistic approach that addresses physical, mental, and emotional well-being
– Proactive health management and preventive care
– Coordination of care with specialists when needed
Our practice operates on an annual membership model. Members pay an annual retainer fee. This fee covers enhanced access to providers and comprehensive primary care services. Regular medical services are billed to your insurance as usual. The fee does not cover copays, deductibles, office visits, lab and radiology testing, or any other services your insurer or Medicare pays for.
Yes, we recommend maintaining your health insurance coverage. While the annual retainer fee covers your enhanced access and certain services, you will still need insurance for things like appointments, specialist visits, lab and radiology testing, hospitalizations, and other medical expenses outside of our practice.
In some cases, the annual fee may be eligible for payment through Flexible Savings Accounts (FSA) or Health Savings Accounts (HSAs). However, tax laws can be complex and vary by individual circumstances. We recommend consulting with your tax advisor for guidance specific to your situation.
Yes, Concierge Health of Austin is a participating provider for Medicare and accepts Medicare patients
These services are not covered by the annual retainer fee and will be billed to your insurance as usual. Our office will help coordinate these services and ensure you receive the care you need.
As a member of our practice, you will have your provider’s direct contact information, including cell phone. You can reach out via phone call or text message for necessary medical concerns outside of regular office hours.
For life-threatening emergencies, always call 911 or go to the nearest emergency room. For urgent but non-life-threatening issues, you can contact your provider directly to be advised on the best course of action.
Dr. Lee is available via phone or text message even when you’re traveling. He can offer advice, call in prescriptions if needed, or help coordinate care with local medical facilities. Always keep Dr. Lee’s contact information with you when traveling.
Concierge Health of Austin acts as your medical “quarterback,” coordinating your overall care. If you need to see a specialist or surgeon, we will help arrange the referral, communicate with the specialist about your case, and help interpret results and recommendations to ensure continuity of care.
To ensure personalized attention and same-day availability, Concierge Health of Austin limits our practice to several hundred patients, significantly fewer than traditional primary care practices.
Yes, Concierge Health of Austin sees children aged 14 and above.
Yes, same-day or next-day appointments are typically available for our members.
Even if you’re currently healthy, concierge medicine offers significant benefits:
– Management of acute healthcare issues
– Proactive health management to maintain your good health
– Early detection of potential health issues
– Personalized wellness plans
– More time to discuss health goals and concerns
– Seamless coordination of care if health issues do arise
– Peace of mind knowing you have direct access to your doctor
The first step is to schedule a complimentary consultation appointment. This allows you to discuss your health needs, learn more about our practice, and determine if we’re a good fit for each other. If you decide to join, our office manager will guide you through the enrollment process. Contact our office today to schedule your appointment.